Husband Andy has written to the managing director of the Cornwall Council-owned airport, chief executive Kate Kennally, and Newquay MP Steve Double with their concerns.
I would hate anyone else to go through what we have just experienced." No discretion was made, no suggested calls were made to immigration in Portugal.
She said: "There was no being taken into a side room and told, 'we'll get your baggage for you' or 'we'll call Portugal for you and do whatever we can.' It can be a discretionary decision by the destination country. Subsequently our bags arrived very quickly and we were escorted out of the airport like criminals," added Mrs Gordon. She was then met by an airport supervisor to be told that they had to get her bags off and to make a decision if the rest of her family were going to fly without her. Our Privacy Notice explains more about how we use you data, and your rights. Sometimes they'll include recommendations for other related newsletters or services we offer. When you subscribe we will use the information you provide to send you these newsletters.
#NEWPORT NEWS VIP PASSPORT PLUS#
Sign up here for regular updates on the latest travel advice, plus top destinations and wonderful places to stay post-Covid. I was marched back through the busy departure gate in front of everyone while my family were still waiting to board the plane."ĭreaming of when you may be able to go on holiday again and where that might be? Want the latest travel and staycation news sent straight to your inbox to help you plan ahead? "I was then abruptly informed that as the UK are no longer in the EU the rules have changed and I would not be able to travel. ‘No it’s not’ - the ten years run from the issue date, in my case July 8, 2012. I replied, ‘sorry I think you are mistaken it’s valid until April 2023’. When a member of the ground staff checked my passport she told me it’s out of date. She told CornwallLive : "We checked the bags in, had the passports checked and scanned - no problem, went through security and sat in the departure lounge and watched it fill up with other eager, excited passengers. Along with husband Andy and their 16-year-old twins Jasmine and Dylan, they arrived at the airport on Saturday night (July 23) to catch a Ryanair flight to Portugal. Mrs Gordon, who lost £2,000 as a result of the mix-up, has insisted her travel documents were in date and complained that Cornwall Newquay Airport displayed a lack of compassion. Meg Gordon was refused permission to get on the aircraft and her family marched from the departure gate after officials ruled her passport was invalid. A furious NHS worker claims her family were treated like criminals when officials refused to allow her to board a holiday flight because of a passport problem.
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